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Quality Policy
CNI
is a
quality-conscious business organization � pursuing national
leadership in IT consulting, management and training. It is a
company which is built upon foundation of values, to help its
clients change to be more efficient and successful. That is why we
claim that:
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We deliver solutions and services ON TIME, every time that match or EXCEED our customer expectations. |
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Our quality policy
is based on the following fundamental principles.
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We improve quality by focusing on defect prevention through continuous process evaluation.
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We create working environment that unleashes creative power of the employees and foster high productivity and innovations.
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We provide training to employees, in required technology that enhances productivity, awareness and sharpens skills in individuals.
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We promote high ethical standards in all employees that would enable them to imbibe the value of honesty, integrity and reliability.
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We recognize that measurement of quality is the sum of non-conformity and subsequent cost of getting it right.
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We promote a quality-in-all-we-do philosophy with individual dedication and commitment to continuous improvement.
Our Primary Goals
Consistent with our quality policy, the primary goal of CNI is to achieve superior customer satisfaction, through application of adequate quality assurance and quality control tools. We are committed to the implementation of supporting managerial and operating procedures, to realize that goal. A positive commitment to quality, and a quick and effective response to achieve the performance standard, is required.
At CNI, quality improvement is tackled and followed up in a systematic and planned manner, and quality procedures are followed at every defined step in a project following Process Approach (as defined in Deming�s PDCA model of Total Quality Management).
CNI Quality Management System
This section scope contains the broad policies of the company, considering various aspects of quality.
Quality Management System - General
The quality management system is an integrated process throughout the life cycle. This ensures that quality is a part of the development processes, rather than being discovered at the end of the process. We believe in prevention of problem rather than depending on correction, after occurrence.
All the quality management system elements, requirements and provisions are clearly documented.
Quality Plans
A quality plan is made to implement quality activities for each software development project, based on our defined quality management system. It ensures functional deployment of quality characteristics into the organizational project management/ development processes, in such a way that it produces results commensurating to the voice of the customers and their requirements. We believe in preventing problems rather than depending on corrections after occurrence. It is ensured that all our processes are understood and observed in the organization.
Quality Assurance & Controls
Deliverables are reviewed before delivery against stated/ implied requirements by the authorized personnel for accuracy, compactness and cost effectiveness. If any defects or other quality issues are found lacking, then the respective Project Manager is informed. A non-conformance report may be raised to highlight the non-conformities observed.
Internal Quality Management System Audits
A planned and documented system of internal quality audits is carried out to verify whether quality activities comply with planned arrangements and determine the effectiveness of the quality system. Audits are scheduled on the basis of the status and importance of activities. Audits and follow up action is carried out in accordance with documented procedures. The audit results are documented and brought to the attention of the personnel having responsibility in the area audited. The management personnel responsible for the area, takes timely corrective action on the deficiencies found during audit.
Quality Reports
Inspection of the deliverables is done by the authorized personnel before delivery. If any defects or other quality issues are found lacking, then the Project Manager is informed. A non-conformance report may be created to highlight the non-conformities observed.
Management Reviews & Continual Improvement
On annual basis, the management reviews the results of the audits, non-conformances, and overall performance to assess satisfaction of organizational goals/ objectives and established requirements.
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