Responding the booming trend towards outsourcing of business processes from the West to East, CNI with its board vision and understanding of international business trends, has entered into this field with full confidence and expertise. We have highly competent team of professionals experienced in setting up and supporting any kind of call center and BPO facility.  We support all core and supporting operations of a call center including VoIP, networking, remote management, maintenance  and support services, ACD, IVR, website development and SEO for marketing and promotion.

>>  Packages

Technology Partnership

• Setup and Support Package
  Our team assesses the requirements of the customers and offers them a viable business solution that would not only survive but also excel in the highly competitive BPO market. Our experienced Business Development Professionals prepare complete feasibility and our technical team implements it after customer approval. We also offer to  provide complete technical support after setup.

Having partnership with leading VoIP and networking technology providers such as AVAYA and CISCO we are well equipped to provide high-end services with best solutions available.

Please contact us for more details

• Setup and Handover Package
  We also offer to handover the call center setup by our team of professionals if the customer plans to support it on its own.

Areas Of Service

• Upgrade Package
  This package is meant for existing customers who are already running call centers on small scale and plan to upgrade it. Our team of professionals would assess the current operations of the business and devise a suitable strategy with employing all standards of Change Management to upgrade the existing infrastructure with minimum disruption in ongoing operations. We also offer to help customers in forecasting the potential benefits and challenges of upgradation.

• Travel & tourism

• Airport services

• Taxi transportation services

• Remote Troubleshooting & Testing

• Customer complaint services

• Data Handling Services

• Financial services

>>  Solutions

Besides we also offer off the shelf solutions for the call centers and BPO facilities such as

• Website Development, Maintenance and Search Engine Optimization

• Networking Solutions & Remote Monitoring and Troubleshooting

• VoIP Installation and Configuration

• Asterisk PBX Installation and Configuration

We have the experience in developing feasibility and implementing International Call Centers and providing IT and technical support services for businesses working in variety of sectors, be it travel and tourism, telecommunications, software development, customer support and  telemarketing sales.

In order to improve the effectiveness of our projects we adopted quality standards and our products are based on innovative designs made by our competent consultants/ specialists.